Billing / Customer Information


The Billing and Collection Division provides the following services, including:

  • Accepting applications for service
  • Accepting payment for monthly bills
  • Assessing fines and penalties for violation of policies
  • Compiling meter reading data for monthly billing
  • Maintaining billing and consumption information on all customers

Lincolnton Payment Center Address

115 West Main Street, Lincolnton, NC 28092

Map link to facility
Phone: (704) 736-8497

Policies and Procedures

Billing Adjustment Policy
Residential Customers Questions and Answers
Delinquent Account Policy
NC Statute Requiring Separate Water Meters on Irrigation Systems